We understand that sometimes plans change. Below is our policy regarding order cancellations:
- Standard Orders (In-Stock Items)
- After 48 hours: A restocking fee of 10% of the purchase price will apply if the order is canceled after the 48-hour window and before delivery or pickup.
- After pickup or delivery has occurred: The sale is considered final. Returns or cancellations are not accepted.
- Special Orders / Custom Appliances
- Orders placed for non-stock, custom or special-order items cannot be canceled once the order has been placed with the manufacturer or supplier.
- A non-refundable deposit may apply on special orders, typically 25% depending on the manufacturer or supplier re-stocking fee policy.
- Refused Deliveries or No-Shows
- If delivery is attempted and refused without prior cancellation, or if the customer is not available at the scheduled time, a re-delivery fee, equal to the original delivery fee, will apply. Cancelled orders will be subject to our store cancellation policy and re-stocking fees.
- Refund Method
- Approved refunds will be issued via the original form of payment within 3- business days of cancellation confirmation.
Cancellation before pickup or delivery:
You may cancel your order for a full refund within 48 hours of purchase, provided the item has not yet been delivered or picked up.
A restocking fee of 20% of the purchase price will apply if the order is cancelled after 14 calendar days from the date of purchase and before delivery or pickup.
California Consumer Rights
This policy complies with the California Civil Code §1723, which requires a clearly posted cancellation policy.
Questions?
If you need to cancel your order or have questions, please contact us at:
Matt’s Wholesale, Inc. 500 Martin Ave, Rohnert Park, CA 94928
Tel: 707-843-7565
Email: sales@mattswholesale.com